Renewals Rep LATAM & USA (EST Time Zone)
The Team:
Reporting to the Director of AMERICAS – Maintenance/Renewal, you will be working closely with a dynamic team - Contracts Administrator, Account Directors – Sales, & Peers (USA & Canada Territory).
Assigned territory coverage for this position is primarily LATAM & USA (AMERICAS), with some Canadian accounts.
As a team we often collaborate, extend support & help each other to Win as a Team.
Responsibilities:
Infovista is looking to hire a Maintenance Renewals Representative, to support our Customers in the USA, LATAM & Canada. The role is fully remote, the successful candidate will-
· Own, drive and manage renewals process for our customers in collaboration with larger account team.
· Actively engage with key decision makers to identify customer roadblocks and ensure on-time commitments.
· Maintain and report an accurate 90 day rolling forecast of renewals.
· Identify customer goals and negotiate/execute renewals contracts that aligns with those goals.
· Identify upsell/cross-sell opportunities to maximize customer growth while protecting and enhancing the customer relationship.
· Communicate risk clearly and lead resolution strategies, escalating when appropriate.
· Proactively identify areas of process improvement and efficiency
Skills and Experience Required:
· University degree, or equivalent work experience
· 2-4 years of experience in Renewals, Customer Service, or Sales in a fast-paced environment; preferably a technology company
· Strong work ethic with the ability to work collaboratively.
· Proactive approach with strong attention to Organization, time management, and detail-oriented capabilities.
· Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels.
· Excellent oral and written communication – Spanish & English; Portuguese (advantage).
· Team player with a positive attitude and a proven ability to build strong relationships with peers and others within a company.
· Ability to quickly adapt to changes occurring in a dynamic environment.
· Experience using CRM, particularly SFDC (Salesforce), Experience using Microsoft Office Suite specifically with Outlook, Teams and Excel.
Location: Remote AMER
- Department
- Sales
- Role
- Renewals
- Locations
- Brazil, Costa Rica, Mexico, Argentina
- Remote status
- Fully Remote
What Infovista offers you
As part of our commitment to Infovista Employees we strive to create an environment offering:
- Flexible workplaces - adaptable work schedules, workspaces and locations
- Inclusive culture - everyone’s voice matter.
- Sustainability - environmental, social & governance programs (ESG Group)
- Innovative environment - shape the future of next gen networks.
- Competitive compensation & benefits plans
- Career development plans
At Infovista security is at our core. Working with industries like CSPs, Telecom, Finance, and Government, we prioritize data protection. All employees complete mandatory IT security training and receive ongoing updates to stay ahead of cyber threats. Join us and help safeguard what matters.
Our values
In few words, this is our philosophy to serve employees, customers, and the broader community:
About Infovista
At Infovista, we aim to enable the communications people love.
We develop unique software solutions that allow communications service providers (CSPs) and enterprises to create incomparable network experience. Together with our customers and partners, we eliminate complexity, drive productivity, reduce time-to-market and monetize new services like 5G, loT and fixed networks.
Our 500+ professionals from 43 nationalities deliver our innovative solutions in more than 150 countries.
Renewals Rep LATAM & USA (EST Time Zone)
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