Maintenance Contract Representative APAC (3 Months FTC)
The Team & Responsibilities:
Infovista is looking to hire Maintenance Contract Representative (3 Months), to support our Customers in APAC. The role is fully remote, the successful candidate will-
- Maintain renewal pipeline, ensure contract integrity (correct assets and pricing) in CRM (sales force).
- Prepare quotations and provide calculations for maintenance contract renewal and RFP/RFI.
- Updating and managing Excel spreadsheets
- Deal with external and internal queries in a professional, client orientated manner
- Performs bookings (Purchase Order processing) and other operational activities/ processes to support renewal rep from bookings to cash collection.
- Prioritize quotes/ sales support to meet deadlines, pay attention to accuracy of details.
Proactively identify areas of process improvement and efficiency
Skills and Experience Required:
- Graduate with a University Degree, or equivalent work experience
- At least 3 years of experience in Renewals, Customer Service, or Sales Support in a fast-paced environment; preferably BPO/ a technology company
- Strong work ethic with the ability to work collaboratively.
- Proactive approach with strong attention to Organization, time management, and detail-oriented capabilities.
- Proficient in English; Mandarin & Japanese (advantage).
- Possess effective verbal and written communication skills
- Handle confidential information with complete integrity
- Prior experience working independently with team-player mindse
- Proven success in administrative tasks, organization of work materials, prioritization, and adherence to tight deadlines
- Ability to follow established procedures and practices
- Experience using CRM, particularly SFDC (Salesforce), Experience using Microsoft Office Suite specifically with Outlook, Teams and Excel.
- Department
- Sales
- Role
- Renewals
- Locations
- Malaysia
- Remote status
- Fully Remote
- Employment type
- Contract
What Infovista offers you
As part of our commitment to Infovista Employees we strive to create an environment offering:
- Flexible workplaces - adaptable work schedules, workspaces and locations
- Inclusive culture - everyone’s voice matter.
- Sustainability - environmental, social & governance programs (ESG Group)
- Innovative environment - shape the future of next gen networks.
- Competitive compensation & benefits plans
- Career development plans
At Infovista security is at our core. Working with industries like CSPs, Telecom, Finance, and Government, we prioritize data protection. All employees complete mandatory IT security training and receive ongoing updates to stay ahead of cyber threats. Join us and help safeguard what matters.
Our values
In few words, this is our philosophy to serve employees, customers, and the broader community:
About Infovista
At Infovista, we aim to enable the communications people love.
We develop unique software solutions that allow communications service providers (CSPs) and enterprises to create incomparable network experience. Together with our customers and partners, we eliminate complexity, drive productivity, reduce time-to-market and monetize new services like 5G, loT and fixed networks.
Our 500+ professionals from 43 nationalities deliver our innovative solutions in more than 150 countries.
Maintenance Contract Representative APAC (3 Months FTC)
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