The Role

We’re looking for a dynamic Reporting Consultant/Developer to develop reports and customise KPIs for our early customer engagements in our Network Testing product lines in the CSP sector. Infovista has a new product offering, and we require someone with very strong reporting skills, who can take customer requirements and create a solution based on our Cloud-based reporting solution. This is a strategically important role within the Solution Engineering team, which will enhance our ability to show customers solutions tailored to their needs.

You’ll be responsible for:

• Using your technical expertise, in Python, Pandas and Plotly Dash, to create reports and bespoke KPIs using Infovista’s Cloud based reporting platform
• Be the reporting technical expert within the solution engineering team, who can assist the solution engineering and sales team with understanding the capabilities of the platform
• Work closely with the solution engineering and sales teams, to ensure priorities and timescales are closely aligned, to the business need
• Understand the customers challenges, and propose and create a suitable solution
• Communicating, either directly or as part of a team, with the customer to explain the proposed solution, including any benefits or limitations
• Collaborate internally with teams in Product Management, R&D, Professional Services and Support, to ensure our products continue to improve and we provide seamless delivery to our customers
• If required, travel on-site to the customer for proof-of-concept engagements
• Provide regular updates to your manager, and where appropriate the customer and sales team, on the progress of the engagements

What you bring:

Reporting/Consultancy Expertise

• 2+ years working in a development or reporting consultancy field, ideally in the telecoms market, or alternatively in a technically complex environment
• A university degree in engineering, computer science or a similar degree in a technical field
• A Python expert, who is experienced at developing reports using Pandas and Ploty Dash
• Ability to understand customer requirements and turn these into innovative dashboards and reports
• Ideally, a good knowledge of the mobile RAN and most importantly, how this impacts KPIs and mobile customer experience

• Experienced in managing customer engagements to successful completion

Communication

• Strong verbal and written communication skills, with the skill to communicate technically complex problems or solutions in an understandable way
• Fluent in English
• Ability to present and engage with technical experts and their managers
• Collaborative mindset – to work closely with multiple internal teams to achieve objectives
• Attention to detail – deliver accurate work and ensure it is communicated in a clear way to ensure mutual understanding

Travel:

• Remote based, but occasional international travel may be required, for training and customer visits