Renewal Account Executive
Reporting to the Director of Renewals EMEA – The Maintenance/Renewal Account Executive Works closely with Contracts Administration, Account Directors – Sales, and other peers in the account team.
Key Responsibilities
· Own, drive and manage the renewal process for assigned customers in collaboration with the broader account team.
· Actively engage with key decision-makers within customer organisations to identify customer roadblocks and ensure on-time commitments.
· Maintain and report an accurate 90-day rolling forecast of renewals.
· Identify customer goals and negotiate/execute renewal contracts that align with those goals.
· Identify upsell/cross-sell opportunities to maximise customer growth while protecting and enhancing the relationship.
· Communicate risk clearly and lead resolution strategies, escalating when appropriate.
· Proactively identify areas of process improvement and efficiency.
Skills & Experience Required
· University degree (or equivalent work experience)
· 2-4 years of experience in Renewals, Customer Service or Sales in a fast-paced environment (preferably technology)
· Strong work ethic, ability to work collaboratively.
· Proactive approach, strong attention to organisation, time management and detail-oriented capabilities.
· Skills in discovery, negotiation and closing that allow for value-based contract negotiations at all levels.
· Excellent oral and written communication in English.
· Team-player with positive attitude and proven ability to build strong relationships inside and outside the company.
· Experience using CRM (especially Salesforce) and Microsoft Office Suite (Outlook, Teams, Excel)
· Ability to quickly adapt to changes in a dynamic environment.
Additional Notes / Context
· The role emphasises renewals for maintenance contracts (i.e., ongoing service/licence renewals) rather than purely new sales.
· There's an expectation of proactive sales mindset (upsell/cross-sell) in addition to renewal retention.
· The customer base spans Europe region, which suggests familiarity with Europe markets.
· Using accurate forecasting (90-day rolling renewal pipeline) is key—so strong data & pipeline management skills are valued.
· The role is remote and likely requires flexibility for time zones across Europe
- Department
- Sales
- Role
- Renewals
- Locations
- United Arab Emirates (Dubai Office)
- Remote status
- Hybrid
- Employment type
- Full-time
What Infovista offers you
As part of our commitment to Infovista Employees we strive to create an environment offering:
- Flexible workplaces - adaptable work schedules, workspaces and locations
- Inclusive culture - everyone’s voice matter.
- Sustainability - environmental, social & governance programs (ESG Group)
- Innovative environment - shape the future of next gen networks.
- Competitive compensation & benefits plans
- Career development plans
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Our values
In few words, this is our philosophy to serve employees, customers, and the broader community:
About Infovista
Infovista helps the world's leading operators and enterprises turn network complexity into competitive advantage. Powered by AI/ML and automation, our solutions enable faster, smarter decision-making and exceptional end-user experiences across 5G, IoT, and fixed networks.
Our 600+ professionals from 43 nationalities form a high-performance global team, united by innovation, collaboration, and the pursuit of excellence.
Together, we deliver True Network Intelligence to customers in more than 130 countries.
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